Sales Progression Manager

Location: Hybrid, with regular office presence required
Office expectation: 3 days per week on-site, including Thursdays
Hours: Monday to Friday, 9:00am–5:00pm
Salary: £31,500 basic
OTE: circa £36,000–£37,000, with uncapped monthly bonus
Reports to: Operations Manager
Direct reports: Sales Progressors

About the Role

This is a key leadership role within the Sales Progression team, responsible for managing a team of around seven Sales Progressors while also carrying a reduced caseload when required.

The successful candidate will combine strong, hands-on sales progression experience with confident people management, client relationship management, operational oversight, and a proactive approach to improving processes and performance.

This role would suit someone who enjoys being close to the detail, supporting a team through a busy and fast-paced environment, and building strong working relationships with estate agent clients, solicitors, buyers, sellers, and internal colleagues.

The business is looking for someone warm, personable, resilient, and commercially aware — someone who can bring structure and confidence without coming in too heavily or disrupting the team dynamic.

Key Responsibilities

Team Leadership & Performance Management

You will lead, support, and develop a team of Sales Progressors, ensuring they are confident, capable, and performing against agreed standards and targets.

Responsibilities will include:

• Managing a team of approximately seven Sales Progressors.
• Conducting regular 121s, performance reviews, coaching conversations, and day-to-day support.
• Supporting team members with complex files, escalations, and challenging client conversations.
• Helping to rebuild stability and trust within the team following recent management changes.
• Managing performance fairly and confidently, while maintaining a supportive and approachable leadership style.
• Assisting with onboarding and training for new Sales Progressors.
• Delivering best-practice sessions across areas such as fall-through prevention, forecasting accuracy, solicitor relationships, client communication, and file management.

Sales Progression & Case Management

The role requires direct sales progression experience, as the successful candidate will need to manage their own reduced caseload alongside team leadership responsibilities.

Responsibilities will include:

• Carrying a reduced caseload, expected to build gradually and reach around 30–40 files when required.
• Managing high-priority or more complex cases where needed.
• Acting as an escalation point for complex, sensitive, or urgent matters.
• Ensuring files are progressed proactively and accurately.
• Maintaining regular phone contact with agents, solicitors, buyers, sellers, and other stakeholders.
• Supporting the team during busy periods or when capacity is stretched.
• Ensuring a high-quality client and agent experience through clear communication, problem-solving, and ownership.

Client & Stakeholder Relationships

The company operates in a B2B environment, with estate agents as its clients. The Sales Progression Manager will therefore play an important role in maintaining and strengthening client relationships.

Responsibilities will include:

• Building strong relationships with estate agent clients, sales negotiators, company directors, and independent agency owners.
• Holding professional and confident conversations with clients, including when challenged on files or outcomes.
• Supporting tailored progression strategies for key estate agent partners.
• Monitoring client feedback trends and coordinating improvements where needed.
• Working effectively with external stakeholders including solicitors, mortgage brokers, removals companies, buyers, sellers, and agents.
• Maintaining visibility with key clients so escalation conversations are easier and more productive.

Operational Oversight & Process Improvement

The business is currently evolving its systems, processes, and ways of working. This role will play an active part in supporting operational improvements.

Responsibilities will include:

• Monitoring pipeline accuracy, forecasting, and team performance data.
• Reviewing dashboards, workbooks, CRM information, and other reporting tools.
• Identifying recurring bottlenecks and recommending practical improvements.
• Supporting the move away from manual spreadsheets towards more efficient, technology-led processes.
• Helping to embed new tools, systems, phone processes, CRM improvements, and AI-enabled ways of working.
• Leading or contributing to pilot projects for new processes and systems.
• Working closely with the Operations Manager and other departments to improve service delivery, onboarding, communication, and client experience.
• Maintaining or contributing to case studies, process notes, training guides, and best-practice resources.

Essential Experience

The successful candidate must have:

• Direct sales progression experience.
• Experience managing, coaching, or supporting people.
• Confidence carrying their own sales progression caseload.
• Experience working in a busy, fast-paced operational environment.
• Strong communication skills, particularly by phone and video call.
• Confidence dealing with estate agents, solicitors, buyers, sellers, or similar external stakeholders.
• Strong IT capability, including CRM systems, spreadsheets/workbooks, HR systems, dashboards, and data analysis.
• The ability to manage escalations and challenging conversations professionally.
• Strong attention to detail, particularly around pipeline data, client communication, and reporting.
• A proactive, organised, and self-sufficient working style.
• The ability to work successfully in a hybrid office-based role.

Desirable Experience

It would be beneficial, but not essential, to have:

• B2B client relationship or account management experience.
• Experience working with estate agents as clients.
• Experience managing or working with remote team members.
• Estate agency, conveyancing, mortgage, removals, or wider home-moving sector experience.
• Experience supporting process change, system implementation, CRM improvements, or operational projects.
• Team Leader, Supervisor, Management, or Leadership qualifications.

Key Skills & Attributes

The right person will be:

• Warm, personable, and relationship-led.
• Confident without being overly forceful.
• Proactive but measured.
• Patient, calm, and sensitive to team context.
• Commercially aware.
• Comfortable working in a relaxed, informal, non-corporate culture.
• Strong at building trust with both internal teams and external clients.
• Resilient and able to handle pressure.
• Detail-focused and data-confident.
• Comfortable using initiative and sourcing information independently.
• Motivational, supportive, and capable of bringing people with them.
• Comfortable in a dog-friendly office environment.

Culture & Working Environment

The company has a relaxed, friendly, and relationship-led culture. The management team is close-knit, sociable, and informal, with strong relationships both inside and outside of work.

This is not a highly corporate environment. The successful candidate will need to be comfortable building genuine working relationships, having open conversations, and integrating into a young, close management team.

The office is dog-friendly, with dogs regularly on-site. Candidates with a strong dislike of dogs, dog allergies, or a fear of dogs may not be suited to the environment.

The business is going through a period of positive transition, including improvements to CRM systems, phone systems, spreadsheets, automation, and AI-enabled processes. These changes are intended to create more time for meaningful phone-based sales progression activity, not to replace people.

Hybrid Working & Location

This is a hybrid role, but office presence is essential.

The expectation is three days per week in the office, including Thursdays, as this is when management meetings take place and other managers are typically on-site.

Fully remote candidates will not be considered. Candidates should live within a realistic commuting distance of the office, ideally around 40 minutes. Commutes of 45–50 minutes may be workable for some candidates, but anything over an hour is unlikely to be sustainable.

Salary & Benefits

• £31,500 basic salary.
• OTE circa £36,000–£37,000.
• Uncapped monthly bonus.
• Bonus linked to team completions, target achievement, and accuracy against targets.
• Paid lunch on office-based days.
• Free parking.
• Monday to Friday working.
• No weekends.
• No evenings.
• Bank holidays off.
• 24 days’ annual leave plus bank holidays.
• Additional annual leave after five years’ service.

Ideal Candidate Profile

The ideal candidate will be an experienced Sales Progressor who has either already stepped into team leadership or is operating at senior level with clear people management capability.

They will be confident managing files, supporting a team, speaking with estate agent clients, and using data to understand performance. They will bring energy, professionalism, patience, and emotional intelligence to a team that needs stability, trust, and consistent leadership.

They will not need to have done everything before, but they must have the right blend of sales progression knowledge, people skills, IT confidence, and relationship-led leadership to succeed in a hands-on, fast-moving environment.