Head of Lettings / Lettings Manager

Richmond

Location: Richmond
Salary: c.£30,000–£36,000 basic, depending on experience
OTE: c.£70,000–£75,000
Car: £420 per month car allowance or electric company car option
Hours: Monday to Friday, 9:00am–5:30pm; alternate Saturdays, 9:00am–2:00pm with a full day off in lieu
Holiday: 25 days plus bank holidays and birthday off
Start: ASAP

The Opportunity

An exciting opportunity has become available for an experienced Lettings Manager, Assistant Lettings Manager or strong Lettings Valuer to take ownership of a prime Richmond lettings office.

This is a brilliant role for someone who wants to make a visible impact quickly. Richmond is an excellent market with strong local stock, a high-quality client base and significant room for growth. The office has not yet reached its full potential, so the successful candidate will have a real opportunity to come in, build momentum and drive performance forward.

You will be the key valuer for the office, responsible for winning new instructions, growing managed units and improving lettings performance, while maintaining a high standard of service for landlords and applicants.

Key Responsibilities

• Act as the lead valuer for the Richmond lettings office

• Generate, attend and convert market appraisals

• Win new instructions and grow managed stock

• Drive new business deal value, move-ins and renewal/continuation income

• Build strong relationships with landlords and local clients

• Work closely with the branch negotiator and neighbouring office teams

• Collaborate with client services, tenancy teams and property management

• Ensure high standards of compliance, communication and customer service

• Bring consistency, structure and commercial focus to the office

• Identify opportunities to increase market share across the local area

About You

The ideal candidate will be a proactive, commercially minded lettings professional who is confident generating business and leading from the front.

You will need to be someone who can combine strong new business skills with excellent client care. This is not a role for someone who wants to be spoon-fed leads; it needs someone who understands how to create opportunity, convert landlords and deliver a professional service.

Requirements

• Previous lettings experience at Senior Negotiator, Assistant Manager, Lettings Manager or Senior Lettings Manager level

• Strong valuation and instruction-winning experience

• Proven ability to generate new business

• Good understanding of managed units, renewals and landlord retention

• Strong communication and relationship-building skills

• Stable career history and a consistent approach

• ARLA / Propertymark qualification preferred

• Full UK driving licence

Package and Benefits

• Basic salary c.£30,000–£38,000 depending on experience

• Realistic OTE around £70,000–£75,000

• £420 per month car allowance or electric company car option

• Commission on move-ins and deal value

• Additional income opportunity from renewals and continuations

• Bonus potential

• 25 days holiday plus bank holidays

• Birthday off

• Alternate Saturdays, 9am–2pm, with a full day off in lieu

• Support from neighbouring offices, client services, tenancy teams and property management

• Excellent brand reputation and long-term career development opportunity

Interview Process

First stage with the regional hiring manager, followed by a second stage with senior lettings leadership.